{"id":1641,"date":"2026-07-09T16:25:28","date_gmt":"2026-07-09T20:25:28","guid":{"rendered":"https:\/\/www.courtika.com\/?post_type=career&#038;p=1641"},"modified":"2026-07-09T16:41:07","modified_gmt":"2026-07-09T20:41:07","slug":"customer-experience-assistant","status":"publish","type":"career","link":"https:\/\/www.courtika.com\/en\/career\/customer-experience-assistant\/","title":{"rendered":"Customer Experience Assistant"},"content":{"rendered":"\t\t<div class=\"text-body section-block light-theme\" data-scroll-section>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-lg-8 offset-lg-2\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><strong>YOUR ROLE WITHIN THE ORGANIZATION<\/strong><\/p>\n<div>\n<p>Work hand in hand with our insurance brokers, supporting them in their day-to-day activities while learning the trade and preparing to become a Property and Casualty Insurance Broker yourself.<\/p>\n<p><strong>You will also be responsible for:<\/strong><\/p>\n<ul>\n<li>Following up with clients after a claim has been filed.<\/li>\n<li>Conducting premium payment reminder calls for policy renewals.<\/li>\n<li>Contacting clients to verify information in their files.<\/li>\n<li>Sending and reviewing renewal questionnaires.<\/li>\n<li>Updating and maintaining client records.<\/li>\n<\/ul>\n<p><strong>YOUR PROFILE<\/strong><\/p>\n<ul>\n<li>You hold a College Diploma (DEC) or an Attestation of College Studies (AEC) combined with at least three years of full-time work experience.<\/li>\n<li>Experience in a similar or related role is considered an asset.<\/li>\n<li>You are comfortable interacting with customers, have strong listening skills, and demonstrate empathy.<\/li>\n<li>You are self-motivated, energetic, and resourceful.<\/li>\n<li>You have excellent written and spoken French skills and are able to communicate in English to serve our clientele (minimum proficiency level of 8\/10).<\/li>\n<li>You are comfortable using common computer applications and systems, including Microsoft Office.<\/li>\n<li>Above all, you enjoy working in a positive and friendly environment.<\/li>\n<\/ul>\n<p><strong>YOUR WORKING CONDITIONS AT COURTIKA<\/strong><\/p>\n<ul>\n<li><strong>A healthy, judgment-free workplace where people genuinely enjoy working.<\/strong><\/li>\n<li><strong>Hybrid work model (remote work 3 days per week).<\/strong><\/li>\n<li>Permanent full-time position (37.5 hours per week).<\/li>\n<li>Monday to Friday schedule (no weekends).<\/li>\n<li>Free training to become a Property and Casualty Insurance Broker.<\/li>\n<li>Employer contributions to the retirement savings plan (up to 3%).<\/li>\n<li>Group insurance benefits (50% paid by the employer).<\/li>\n<li>Six personal\/floating days off per year.<\/li>\n<li>Numerous social activities and events.<\/li>\n<li><strong>One paid volunteer day per year.<\/strong><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t","protected":false},"featured_media":0,"template":"","career-department":[62],"career-type":[57],"class_list":["post-1641","career","type-career","status-publish","hentry","career-department-personal-lines","career-type-full-time"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career\/1641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career"}],"about":[{"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/types\/career"}],"version-history":[{"count":2,"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career\/1641\/revisions"}],"predecessor-version":[{"id":1643,"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career\/1641\/revisions\/1643"}],"wp:attachment":[{"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/media?parent=1641"}],"wp:term":[{"taxonomy":"career-department","embeddable":true,"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career-department?post=1641"},{"taxonomy":"career-type","embeddable":true,"href":"https:\/\/www.courtika.com\/en\/wp-json\/wp\/v2\/career-type?post=1641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}