Customer Experience Assistant
At Courtika, people come first and it’s a big part of who we are! That’s why we are committed to supporting our employees’ well-being and professional growth every day. It is through their expertise, attentive service, and empathy that we consistently go above and beyond the expectations of the people who place their trust in us.
Building a career at Courtika means joining a company with integrity, one that isn’t afraid to think outside the box to remain among the best in the industry. It means choosing to work alongside passionate professionals who thrive on collaboration and are dedicated to achieving excellence.
Ready to be at the heart of our success? Apply today!
YOUR ROLE WITHIN THE ORGANIZATION
Work hand in hand with our insurance brokers, supporting them in their day-to-day activities while learning the trade and preparing to become a Property and Casualty Insurance Broker yourself.
You will also be responsible for:
- Following up with clients after a claim has been filed.
- Conducting premium payment reminder calls for policy renewals.
- Contacting clients to verify information in their files.
- Sending and reviewing renewal questionnaires.
- Updating and maintaining client records.
YOUR PROFILE
- You hold a College Diploma (DEC) or an Attestation of College Studies (AEC) combined with at least three years of full-time work experience.
- Experience in a similar or related role is considered an asset.
- You are comfortable interacting with customers, have strong listening skills, and demonstrate empathy.
- You are self-motivated, energetic, and resourceful.
- You have excellent written and spoken French skills and are able to communicate in English to serve our clientele (minimum proficiency level of 8/10).
- You are comfortable using common computer applications and systems, including Microsoft Office.
- Above all, you enjoy working in a positive and friendly environment.
YOUR WORKING CONDITIONS AT COURTIKA
- A healthy, judgment-free workplace where people genuinely enjoy working.
- Hybrid work model (remote work 3 days per week).
- Permanent full-time position (37.5 hours per week).
- Monday to Friday schedule (no weekends).
- Free training to become a Property and Casualty Insurance Broker.
- Employer contributions to the retirement savings plan (up to 3%).
- Group insurance benefits (50% paid by the employer).
- Six personal/floating days off per year.
- Numerous social activities and events.
- One paid volunteer day per year.
Submit your application
"*" indicates required fields